US · English100 calls/mo · 3 min/call · Capture messages · $200 budget
Edit needsEstimated monthly cost
$212.50/mo
Above your $200/mo budget
For 100 calls · 300 min/mo
Check: Human answering or escalation is outside the AI estimate.
Requirements & limitationsEstimated monthly cost
$599/mo
Above your $200/mo budget
For 100 calls · 300 min/mo
Check: Starter is shown as $164 in the fetched page and $165 in another public version. AI-only allowance shown; overage and human usage need confirmation.
Requirements & limitationsTry a higher budget or show all services. An unpublished price is left open for a provider quote.
Minutes = calls × average call length. Different callers = calls minus the estimated repeat calls. Use your phone log to replace these assumptions. Only count calls you would send to the service.
Costs exclude taxes, carrier fees, optional tools and human escalation. Calendar integration, staff permissions and your contract may require a different plan. Unknown overage prices remain open.
Choosing for your business
Smith.ai and Abby Connect both operate in the reception market, but the tariffs here do not use the same unit. Smith.ai AI counts calls; Abby shares an allowance between AI and human time.
Evaluate Smith.ai around its AI call tariffs, intake integrations and chosen setup tier. Evaluate Abby when a deliberate mix of human and AI handling is the requirement. Obtain the actual human/AI split and extra-usage terms before comparing complete costs.
You want an AI call-based tariff and can define the separate scope of setup, support and any human service.
Plans, sources & requirementsYou want to compare a shared allowance across human and AI answering, with a written quote for the mix you expect.
Plans, sources & requirements| Decision | Smith.ai | Abby Connect |
|---|---|---|
| Product scope | AI call plans with separate human reception services. | Human and AI reception share an Abby Minute allowance. |
| Typical buyer | Businesses evaluating supported onboarding or managed AI setup. | Businesses evaluating a mix of human and AI answering. |
| Before purchase | Human answering or escalation is outside the AI estimate. The official FAQ requires 30 days of cancellation notice. | One Abby Minute covers two AI minutes or one human minute. Booking scope and the human/AI split need a tailored quote. |
| Published tariffs | Free: $0 · 25 calls Pro 75: $150 · 75 calls Pro 150: $270 · 150 calls Pro 300: $500 · 300 calls Enterprise 300: $500 · 300 calls Enterprise 500: $800 · 500 calls Enterprise 1000+: Quote required · Confirm in quote | Starter: $164–165 · 50 Abby Minutes · up to 100 AI minutes Essential: $329 · 100 Abby Minutes · up to 200 AI minutes Professional: $599 · 200 Abby Minutes · up to 400 AI minutes Growth: $1,380 · 500 Abby Minutes · up to 1000 AI minutes Enterprise: Quote required · Confirm in quote |
On smaller screens, scroll the table sideways to compare every provider.
| Same workload | Smith.ai | Abby Connect |
|---|---|---|
| 100 calls300 minutes · 75 distinct callers | $212.5Pro 75$150 base + 25 extra calls × $2.5. | $599Professional150 Abby Minutes (AI-only) within the 200 allowance. Monthly base $599. |
| 250 calls750 minutes · 188 distinct callers | $500Pro 150$270 base + 100 extra calls × $2.3. | $1,380Growth375 Abby Minutes (AI-only) within the 500 allowance. Monthly base $1380. |
| 500 calls1500 minutes · 375 distinct callers | $800Enterprise 500500 calls within the 500 allowance. Monthly base $800. | Quote / scope confirmationGrowthThis workload exceeds the 500 abby allowance. Extra-usage terms need confirmation. |
Assumptions: 3 minutes per call, 25% repeat calls, one business and monthly billing. Distinct callers round up. The calculator selects an eligible listed plan; it does not assume a missing overage price. Required known subscriptions are included; unknown totals stay unpriced. Taxes, carrier fees, optional extras and separate setup fees are excluded. These are cost models, not call tests or binding quotes.
Change calls, duration, repeat callers and task in the live calculator
An Abby Minute is a billing unit shared by human and AI reception, with different consumption for each. The table uses an AI-only assumption, which is not a promise that a mixed human/AI operation costs the same. Smith.ai AI tariffs use calls rather than that shared-time unit.
Ask who answers first, when a human joins, whether a transfer creates an additional charge and which hours are covered. Neither company-level human staffing nor support availability proves that live reception is included in an AI subscription.
The approved catalogue records differing public Starter figures and unconfirmed extra-usage terms. We preserve the published range and unknowns instead of selecting the lower number as a bargain. Ask for the exact recurring charge and the usage definition in writing.
Check whether booking is part of the selected Abby setup and which application receives the record. With Smith.ai, verify that the named integration belongs to the AI product and chosen tier. A generic reception promise is not a complete operational specification.
Use a caller who cannot complete the standard intake and asks for a person. Record how the transition happens, what context travels with it and what is billable. Then test an ordinary short call so a complicated exception does not obscure normal handling costs.
For Abby it uses the calculator AI-only allowance assumption. A different human/AI split needs a tailored quote. Smith.ai figures refer to its AI tariffs.
The recorded definition uses one Abby Minute for one human minute or two AI minutes. Extra usage and the chosen service mix need confirmation.
Company-level reviews can span multiple services. They do not establish plan-specific AI call quality or the reliability of your handoff flow.
These are editorial comparisons of provider documentation and the approved catalogue. No independent call-quality or integration tests have been completed. Product facts retain their individual source dates below. AI assists research and drafting; our editorial policy describes the review process.
We may earn a commission through selected provider links. Commercial relationships do not determine these editorial choices. Read the comparison and funding method.
By the businessAIfinder editorial team · Editorial review · US / English
Prices: USD calculations use your selected call volume and duration. Taxes, carrier fees and optional extras are excluded; setup fees and required subscriptions are shown with the offer. Reported amounts and model ranges are estimates, not binding quotes. Provider terms determine the final charge.
Recommendations and reviews: Picks use documented task, industry and software fit. Known costs above your budget are excluded from shortcuts; unknown totals remain labelled. Customer ratings retain their source, sample size and product scope. Platform-wide ratings do not isolate AI performance. No independent call tests have been performed.
Funding: We may earn a commission when you sign up through our Rosie, NextPhone, AI-Receptionist.com, Maple or OnCrew links. These affiliate relationships do not change editorial rankings, awards or customer ratings. No paid ranking placements are currently active. Any future paid position will be labelled Promoted; editorial awards and public review scores remain separate.
69 services · 191 plans · Sources checked October 23, 2026. Coverage & research status · Recommendation methodology
Recommended: documented fit, then customer feedback. Price availability does not affect the order.
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