Smith.ai: plans, costs & fit
AI call plans with separate human reception services.
Useful to consider when: Businesses evaluating supported onboarding or managed AI setup.
What to know before choosing
Workflow and requirements
- Human answering or escalation is outside the AI estimate.
- The official FAQ requires 30 days of cancellation notice.
Trial and commitment
A 25-call Free plan is published; extra real calls are billed.
How to read the estimate
Voice-service usage only. Exact integrations, extra channels, team access and contract terms may change the plan you need.
7 plans in this profile
USD prices; monthly unless otherwise stated. Annual options are labelled separately. Open a plan for its conditions and calculation.
| Plan | Published base | Allowance | Extra usage | Details |
|---|---|---|---|---|
| FreeAI intake, routing and scheduling; limited call allowance. | $0Monthly USD | 25 calls | $3 / extra callAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Pro 75Paid onboarding and live support. | $150Monthly USD | 75 calls | $2.5 / extra callAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Pro 150Larger Pro call allowance. | $270Monthly USD | 150 calls | $2.3 / extra callAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Pro 300300 calls on the Pro service tier. | $500Monthly USD | 300 calls | $2.17 / extra callAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Enterprise 300Managed setup and customization on Enterprise. | $500Monthly USD | 300 calls | $2.17 / extra callAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Enterprise 500500 calls with Enterprise service. | $800Monthly USD | 500 calls | $2.1 / extra callAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Enterprise 1000+Custom call volume and terms. | Quote requiredQuoted terms | Confirm in quote | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
Industry suitability, with evidence
All 14 industries reviewed against public sources. These are provider-stated workflows, not independent call-test scores. A general calendar is not a specialist booking system.
| Industry | Evidence level | What is established |
|---|---|---|
| Law firms | Named system / native workflow | AI Receptionist’s native Lawmatics integration documents consultations booked during the call and caller details logged after it. Clio logging is not treated as equivalent booking proof. Confirm your Lawmatics setup and plan access.Checked source ↗ |
| Consultants & professional services | Named system / native workflow | Names Google Calendar and Calendly consultation bookings; CRM logging and live-agent extras stay separate.Checked source ↗ |
12 other researched industries
| Industry | Evidence level | What is established |
|---|---|---|
| Trades & home services | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hair, beauty & spas | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hotels & guesthouses | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Restaurants | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Dental practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Clinics & medical practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Real estate & property management | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Auto repair & dealerships | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Retail & ecommerce | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Veterinary practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Fitness & wellness studios | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Events & wedding venues | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
Software connections and their limits
Provider-documented capabilities; no independent integration test. Booking links, CRM leads, POS orders and guest-data sync do not establish a completed reservation. Confirm your account version, permissions and fees.
| Existing system | Booking evidence | Function and limits | Evidence |
|---|---|---|---|
| LawmaticsLaw firms | Direct booking documented | AI Receptionist’s native Lawmatics integration documents consultations booked during the call and subsequent caller records. Confirm access on the selected plan. | Original source ↗Checked 2026-10-23 |
| Clio ManageLaw firms | Booking not established | AI Receptionist documents contact/call-outcome synchronization. Direct consultation creation in this selected Clio product is not established by this source. | Original source ↗Checked 2026-10-23 |
| Clio GrowLaw firms | Booking not established | AI Receptionist documents contact/call-outcome synchronization. Direct consultation creation in this selected Clio product is not established by this source. | Original source ↗Checked 2026-10-23 |
| MyCaseLaw firms | Booking not established | AI calls log contacts, summaries and outcomes in MyCase Communications. This does not establish appointment creation in the MyCase calendar. | Original source ↗Checked 2026-10-23 |
| FilevineLaw firms | Booking not established | AI Receptionist documents intake and caller details recorded in Filevine. Direct Filevine-calendar consultation booking is not established. | Original source ↗Checked 2026-10-23 |
| CalendlyLaw firms / Consultants & professional services | Direct booking documented | AI Receptionist is listed for this scheduling connection; consultations can be booked into the connected calendar. CRM logging is separate from this booking action. | Original source ↗Checked 2026-10-23 |
| Google CalendarLaw firms / Consultants & professional services | Direct booking documented | AI Receptionist is listed for this scheduling connection; consultations can be booked into the connected calendar. CRM logging is separate from this booking action. | Original source ↗Checked 2026-10-23 |
Customer evidence
Trustpilot · 4.3/5 · 375 reviews
Scope: Company-wide, covering human and AI services.
The aggregate cannot be treated as an AI-only performance rating.
Read the full Trustpilot profile ↗Profile checked 2026-10-23. Public feedback; we have not independently verified purchases. Read complete reviews and company responses.
Sources are kept separate when product scope, audience or collection methods differ. Platform-wide feedback does not isolate AI receptionist performance.
Check the original sources
- Published pricing / product documentation ↗Original provider source · checked October 23, 2026
Explore other services
Further options to compare, not a performance ranking.
