FrontdeskFrontdesk: plans, costs & fit
Voice answering bundled with chat, SMS, CRM and automations.
Useful to consider when: Teams that also want front-office messaging and a CRM.
What to know before choosing
Workflow and requirements
- The 1,000-credit pool is shared with other channels.
- Confirm calendar actions and account permissions.
Trial and commitment
Seven-day trial advertised; included usage depends on the chosen plan or written offer.
How to read the estimate
Voice-service usage only. Exact integrations, extra channels, team access and contract terms may change the plan you need.
2 plans in this profile
USD prices; monthly unless otherwise stated. Annual options are labelled separately. Open a plan for its conditions and calculation.
| Plan | Published base | Allowance | Extra usage | Details |
|---|---|---|---|---|
| Business-in-a-BoxTwo editors; 1,000 shared monthly overage credits. | $99Monthly USD | 200 voice minutes + shared credits | $0.25 / extra voice minute$79/mo equivalent; billed annually | Go to provider ↗Plan details → |
| EnterpriseQuoted voice rates, integrations and onboarding. | Quote requiredQuoted terms | Confirm in quote | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
Industry suitability, with evidence
All 14 industries reviewed against public sources. These are provider-stated workflows, not independent call-test scores. A general calendar is not a specialist booking system.
| Industry | Evidence level | What is established |
|---|---|---|
| Real estate & property management | Industry mentioned | The provider markets AI call handling for this industry. Confirm the exact plan, booking action and software connection; this is not an independent test.Checked source ↗ |
| Auto repair & dealerships | Industry mentioned | The provider markets AI call handling for this industry. Confirm the exact plan, booking action and software connection; this is not an independent test.Checked source ↗ |
| Consultants & professional services | Industry mentioned | The provider markets AI call handling for this industry. Confirm the exact plan, booking action and software connection; this is not an independent test.Checked source ↗ |
| Retail & ecommerce | Named system / native workflow | Shopify voice/product/order workflows are documented. Confirm setup permissions and actual actions; a shopping integration is not store appointment booking.Checked source ↗ |
10 other researched industries
| Industry | Evidence level | What is established |
|---|---|---|
| Trades & home services | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hair, beauty & spas | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hotels & guesthouses | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Restaurants | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Law firms | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Dental practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Clinics & medical practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Veterinary practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Fitness & wellness studios | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Events & wedding venues | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
Software connections and their limits
Provider-documented capabilities; no independent integration test. Booking links, CRM leads, POS orders and guest-data sync do not establish a completed reservation. Confirm your account version, permissions and fees.
| Existing system | Booking evidence | Function and limits | Evidence |
|---|---|---|---|
| ShopifyRetail & ecommerce | Booking not established | Documents inbound voice support using Shopify product/order information and customer inquiries. Account/API permissions and plan scope require confirmation; store appointment creation is not established. | Original source ↗Checked 2026-10-23 |
Customer evidence
Trustpilot · 3.4/5 · 17 reviews
Scope: Small, mixed sample.
Public reports include both easy setup and difficulties with signup or support.
Read the full Trustpilot profile ↗Profile checked 2026-10-23. Public feedback; we have not independently verified purchases. Read complete reviews and company responses.
Sources are kept separate when product scope, audience or collection methods differ. Platform-wide feedback does not isolate AI receptionist performance.
Check the original sources
- Published pricing / product documentation ↗Original provider source · checked October 23, 2026
Explore other services
Further options to compare, not a performance ranking.