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Comparisons/Phone answering

AI phone answering for hotels & guesthouses

100 calls/mo · 3 min/call · Capture messages · $200 budget

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Our recommendations if you…

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Keep costs down

UpfirstPremium

6 of 11 features documented

$69.95/mo

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Why this pick?

Lowest calculated service cost: Lowest upper monthly cost from published rates within your budget. Setup, tax and extras are separate. Quote-only prices and reported amounts are not comparable totals, so cannot win this price pick.

Most documented features: Largest documented checklist for the displayed plan. Features count equally; an unresearched feature is not treated as absent. The same eleven criteria were reviewed for all 69 providers. Unpublished or unclear plan inclusions stay unscored; this is not a call-quality test.

Message capture · Direct booking · Call transfer · Spam filtering · Recording / transcripts · Call reports / analytics

Feature source 1 ↗Plan details & all sources →

Find an industry specialist

SadieHotel Lite

Hotel edition documents live Mews/Cloudbeds availability and connected room reservations.

$199/mo

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Why this pick?

Best documented industry fit: Documented industry workflows qualify; named industry integrations rank first. Within the same fit group, confirmed in-budget service costs come before unconfirmed totals, then customer evidence breaks ties. Offers whose known cost exceeds your budget stay in the full list. Unknown prices can qualify with their limits shown. This is documented fit, not an independent integration test.

Hotel edition documents live Mews/Cloudbeds availability and connected room reservations. Use hotel tariffs; restaurant plans are separate.

Industry source ↗Plan details & all sources →

7 services with industry evidence

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Result filters

PolyAI for Hotels

Hotel voice-agent deployment

5.0/512 reviews on G2 Voice platform · small sample

Hotel reservation workflows and connections to hotel booking / property systems are described.

Requirements & limitations →

~$12,500/mo

Third-party estimate · unconfirmed

Enterprise estimate · hotel package / usage unspecified

Likely above your $200/mo budget; reported amount is unconfirmed

Quiq article (competitor) ↗ · Source 2026-07-20 · ~$150,000/yr

Go to provider ↗Plan details & sources
Costs, compatibility & sources

Managed deployment and integration scope require a tailored quote; no SMB subscription price is inferred.

Hotel reservation workflows and connections to hotel booking / property systems are described. Confirm the named PMS, room types, rates and modification permissions in your contract.

Industry workflow source ↗

Public price reports & listings

These prices are shown even without an invoice or vendor confirmation. They are not calculated totals for your workload and do not qualify for complete-price budget matches or price/value awards.

  • Third-party estimate: ~$150,000 · Enterprise voice deployment — third-party estimate /yr

    Quiq estimates an enterprise starting level around $150,000 yearly. This is a competitor-authored estimate, not a user invoice, PolyAI rate or a quote for a hotel at your call volume. Implementation and minimum commitments are not itemized. It concerns managed enterprise voice, not the separate model API.

    Quiq article (competitor) ↗ · Third-party estimate — not independently verified. Source date 2026-07-20 · checked 2026-10-24.

One source can contain several packages; those entries are not independent corroboration. Source dates, product scope and unknown inclusions stay visible. How we use price reports →

Customer evidence in Recommended

Software, task and industry fit come first. Within an equal-fit group, customer feedback is adjusted for sample size and product scope. A missing public price, market estimate, price report or editorial award does not change this order.

  • G2 ↗ · 5/5 · 12 source reviews · Voice platform · checked 2026-10-23

See weighting and limitations →. Separate source signals guide order; we do not invent a combined customer star score.

4 of 11 checklist items documented: Message capture · Direct booking · Call transfer · Multiple locations. 7 items unconfirmed, not confirmed absent. The same eleven criteria were reviewed for all 69 providers; plan inclusion must be explicit.

Feature source 1 ↗ · checked 2026-10-24.

Original source ↗ · checked Oct 23, 2026.

View provider →

AgentZap

Starter

4.3/58 reviews on Trustpilot Voice platform · small sample

Cloudbeds-specific room availability, rate quoting and reservation creation are documented.

Requirements & limitations →

$236.50/mo

Above your $200/mo budget

+ $499 setup · first month $735.50

Go to provider ↗Plan details & sources
Costs, compatibility & sources

$109 base + 150 extra minutes × $0.85. A separate $499 setup fee applies; first month $735.5 before excluded extras.

Cloudbeds-specific room availability, rate quoting and reservation creation are documented. Other PMS connections are not established.

Industry workflow source ↗
Customer evidence in Recommended

Software, task and industry fit come first. Within an equal-fit group, customer feedback is adjusted for sample size and product scope. A missing public price, market estimate, price report or editorial award does not change this order.

  • Trustpilot ↗ · 4.3/5 · 8 source reviews · Voice platform · checked 2026-10-23

See weighting and limitations →. Separate source signals guide order; we do not invent a combined customer star score.

5 of 11 checklist items documented: Message capture · Direct booking · Call transfer · Recording / transcripts · Custom data fields. 6 items unconfirmed, not confirmed absent. The same eleven criteria were reviewed for all 69 providers; plan inclusion must be explicit.

Feature source 1 ↗ · checked 2026-10-24.

Recurring voice estimate excludes the separately displayed $499 setup, additional integration work and paid human backup.

Original source ↗ · checked Oct 23, 2026.

All 5 plans →

Canary · AI Voice

AI Voice

Score unconfirmed32 reviews on HotelTechReport AI Voice · score conflict

Hotel reservation workflows and connections to hotel booking / property systems are described.

Requirements & limitations →

Request quote

Go to provider ↗Plan details & sources
Costs, compatibility & sources

Property-configured voice service; pricing, included calls and PMS/CRS write scope are quoted.

Hotel reservation workflows and connections to hotel booking / property systems are described. Confirm the named PMS, room types, rates and modification permissions in your contract.

Industry workflow source ↗
Customer evidence in Recommended

Software, task and industry fit come first. Within an equal-fit group, customer feedback is adjusted for sample size and product scope. A missing public price, market estimate, price report or editorial award does not change this order.

No usable scored profile: neutral ordering signal, not a zero-star rating.

See weighting and limitations →. Separate source signals guide order; we do not invent a combined customer star score.

3 of 11 checklist items documented: Message capture · Direct booking · Call transfer. 8 items unconfirmed, not confirmed absent. The same eleven criteria were reviewed for all 69 providers; plan inclusion must be explicit.

Feature source 1 ↗ · checked 2026-10-24.

Original source ↗ · checked Oct 23, 2026.

View provider →

Sadie

Hotel Lite

Not yet rated0 reviews on Trustpilot Voice platform

Hotel edition documents live Mews/Cloudbeds availability and connected room reservations.

Requirements & limitations →

$199/mo

Go to provider ↗Plan details & sources
Costs, compatibility & sources

300 minutes within the 300 allowance. Monthly base $199.

Hotel edition documents live Mews/Cloudbeds availability and connected room reservations. Use hotel tariffs; restaurant plans are separate.

Industry workflow source ↗
Customer evidence in Recommended

Software, task and industry fit come first. Within an equal-fit group, customer feedback is adjusted for sample size and product scope. A missing public price, market estimate, price report or editorial award does not change this order.

No usable scored profile: neutral ordering signal, not a zero-star rating.

See weighting and limitations →. Separate source signals guide order; we do not invent a combined customer star score.

4 of 11 checklist items documented: Message capture · Direct booking · Call transfer · Recording / transcripts. 7 items unconfirmed, not confirmed absent. The same eleven criteria were reviewed for all 69 providers; plan inclusion must be explicit.

Feature source 1 ↗ · Feature source 2 ↗ · checked 2026-10-24.

Restaurant commitment labels need confirmation. Hotel plans have separate monthly minute allowances; unused/extra-minute and PMS access terms must be checked.

A lower plan with negotiated extra usage could differ. Original source ↗ · checked Oct 23, 2026.

All 7 plans →

Annette by Travel Outlook

Annette — custom deployment

Not yet rated0 reviews on HotelTechReport Company profile

Hotel guest FAQs, department routing and transfer to a live agent are documented.

Requirements & limitations →

Request quote

Go to provider ↗Plan details & sources
Costs, compatibility & sources

Custom hotel implementation; public subscription, allowances and extra-call prices not established.

Hotel guest FAQs, department routing and transfer to a live agent are documented. Direct room-inventory booking is not established in the checked product source.

Industry workflow source ↗
Customer evidence in Recommended

Software, task and industry fit come first. Within an equal-fit group, customer feedback is adjusted for sample size and product scope. A missing public price, market estimate, price report or editorial award does not change this order.

No usable scored profile: neutral ordering signal, not a zero-star rating.

See weighting and limitations →. Separate source signals guide order; we do not invent a combined customer star score.

2 of 11 checklist items documented: Message capture · Call transfer. 9 items unconfirmed, not confirmed absent. The same eleven criteria were reviewed for all 69 providers; plan inclusion must be explicit.

Feature source 1 ↗ · checked 2026-10-24.

Original source ↗ · checked Oct 23, 2026.

View provider →
Lowest calculated price Best value Most documented features

Upfirst

Premium

Not yet rated0 reviews on Trustpilot Product profile

Hotel guest enquiries and reception workflows are documented.

Requirements & limitations →

$69.95/mo

Go to provider ↗Plan details & sources
Costs, compatibility & sources

$59.95 base + 10 extra calls × $1.

Hotel guest enquiries and reception workflows are documented. A named PMS or live room-inventory connection is not established.

Industry workflow source ↗
Customer evidence in Recommended

Software, task and industry fit come first. Within an equal-fit group, customer feedback is adjusted for sample size and product scope. A missing public price, market estimate, price report or editorial award does not change this order.

No usable scored profile: neutral ordering signal, not a zero-star rating.

See weighting and limitations →. Separate source signals guide order; we do not invent a combined customer star score.

6 of 11 checklist items documented: Message capture · Direct booking · Call transfer · Spam filtering · Recording / transcripts · Call reports / analytics. 5 items unconfirmed, not confirmed absent. The same eleven criteria were reviewed for all 69 providers; plan inclusion must be explicit.

Feature source 1 ↗ · checked 2026-10-24.

Original source ↗ · checked Oct 23, 2026.

All 5 plans →

RingCentral AIR

Standalone

1.7/52,016 reviews on Trustpilot Platform-wide

Available as a standalone AI receptionist or a RingEX add-on.

Supports capture messages

Requirements & limitations →

$149/mo

Go to provider ↗Plan details & sources
Costs, compatibility & sources

$49 base + 200 extra minutes × $0.5.

Hotel use is mentioned in product material. Exact reception routing and hotel-system compatibility require confirmation.

Industry workflow source ↗
Customer evidence in Recommended

Software, task and industry fit come first. Within an equal-fit group, customer feedback is adjusted for sample size and product scope. A missing public price, market estimate, price report or editorial award does not change this order.

  • Trustpilot ↗ · 1.7/5 · 2016 source reviews · Platform-wide · company/platform context, reduced influence · checked 2026-10-23

See weighting and limitations →. Separate source signals guide order; we do not invent a combined customer star score.

6 of 11 checklist items documented: Message capture · Direct booking · Call transfer · Rescheduling · Document uploads · Custom data fields. 5 items unconfirmed, not confirmed absent. The same eleven criteria were reviewed for all 69 providers; plan inclusion must be explicit.

Feature source 1 ↗ · checked 2026-10-24.

Assumes each call lasts exactly the selected average, with 30-second billing increments.

Original source ↗ · checked Oct 23, 2026.

All 2 plans →
Every listed rate and your calculation

Minutes = calls × average call length. Different callers = calls minus the estimated repeat calls. Use your phone log to replace these assumptions. Only count calls you would send to the service.

Costs exclude taxes, carrier fees, optional tools and human escalation. Calendar integration, staff permissions and your contract may require a different plan. Unknown overage prices remain open.

Choosing for Hotels & guesthouses

What matters in your workflow

Guest information

Test check-in times, parking, late arrivals and questions that need an on-duty receptionist.

Room inventory and PMS

Choose your existing Cloudbeds, Mews or other PMS optionally. Check live rates, occupancy, room types, deposits, cancellations and the exact hotel tariff.

Handoffs and languages

Try a change of language and an urgent in-house guest request. A published language claim is not a tested conversation.

Industry sources behind this order

Questions for Hotels & guesthouses

Can these services actually reserve a room?

Sadie documents hotel-edition room reservations with Mews and Cloudbeds; AgentZap documents Cloudbeds availability, rates and reservation creation. Exact room types, rate plans, deposits and permissions still need to match your property. A restaurant tariff or general appointment calendar does not cover hotel room inventory.

Is a hotel-group platform sensible for a guesthouse?

Compare minimum commitment, deployment support and integration work. A quote-led hotel system can require more setup than a general guest-question and transfer service.

Before you move your calls.

1

Start with missed calls

Use forwarding for overflow or after-hours coverage. Keep your existing process available.

2

Try your real scenarios

Test a booking, a corrected address, an out-of-area request and an urgent handoff.

3

Check the outcome

Look for the actual calendar entry, message or connection to your team.

Questions worth asking

Can I keep my existing phone number?

Often the practical starting point is call forwarding: your carrier sends missed or after-hours calls to the service’s number. This differs from porting your number to another provider. Ask your carrier about conditional forwarding, fees and a quick way to turn it off. Goodcall documents forwarding on its workflow page; confirm the exact process for any service you choose.

Will it work with my calendar or dispatch software?

Ask for your exact software and workflow to be demonstrated. Sending a scheduling link differs from creating a real appointment. Check travel buffers, service areas, technician availability and duplicate bookings. Goodcall names Google Calendar; Smith.ai names Calendly; Rosie and Frontdesk advertise booking. That does not establish compatibility with your particular dispatch setup.

Who answers when a caller needs a person?

A transfer to your team still requires your staff to pick up. External staffed backup is a separate service and can carry extra charges. Our estimates cover AI answering; they do not include a paid human escalation service. Test what happens when your team is busy, offline or unable to accept the transfer.

What will extra calls actually cost?

Rosie publishes minute allowances but we did not establish an extra-minute rate. Frontdesk publishes usage credits and top-ups. Goodcall charges for different caller numbers. Smith.ai charges for calls. Open the rate calculation above, then ask the provider for a written example using your volume, optional tools and expected busy month.

How hard is setup and cancellation?

Someone needs to own the setup: business hours, job types, boundaries on quotes, calendar access and who receives an urgent call. Paid Smith.ai Pro lists onboarding support; Rosie Growth lists assisted setup. Time-to-launch claims are provider claims until tested. Smith.ai’s AI pricing FAQ states 30 days’ cancellation notice. For any plan, record the renewal date and verify cancellation terms before paying.

What changes when several staff or locations need access?

Distinguish dashboard editors from people receiving calls. Goodcall lists 1, 5 or 10 dashboard team members by tier. Frontdesk lists two editors on Business. Your dispatch team may need a higher plan, separate numbers or a custom setup. The lowest voice estimate does not guarantee enough team access.

How is this comparison selected and funded?

Our comparison uses documented plans, industry and software compatibility, and public customer feedback with its original source and scope. Recommended is the default; missing public prices do not lower an offer’s position. We have not performed independent call tests.

We may earn a commission through Rosie, NextPhone, AI-Receptionist.com and Maple affiliate links. Editorial rankings, awards and customer ratings are unaffected. No paid ranking placements are active. Any future paid first position will be labelled Promoted and kept separate from editorial awards and customer ratings. Read the comparison methodology →

Provider and pricing sources

Industry workflow sources appear above. Original pricing, plan conditions and review profiles are linked on each provider page.

Customer rating sources

Our order. Our funding.

What determines the order?

With existing software selected: documented task-compatible connections come first; offers requiring a different business platform are hidden. Unconfirmed connections are available through a separate opt-in. Recommended is the default: a labelled Promoted offer, when an eligible commercial contract is active, appears first. The highest confirmed commission in this filtered view determines that paid position. The editorial order follows documented software / industry fit, then customer feedback adjusted for sample size and product scope. Missing public pricing, amounts, price reports and price/value/feature awards do not change Recommended. Cost-only and name sorts do not pin paid offers. Customer feedback affects editorial ordering with explicit sample-size and product-scope adjustments; raw stars alone do not determine the order.

Named integration → industry workflow → industry mention → general candidate. These are source-evidence groups, not results of independent call tests.

Do we receive a commission?

We may earn a commission when you sign up through our Rosie, NextPhone, AI-Receptionist.com or Maple links. These affiliate relationships do not change editorial rankings, awards or customer ratings. No paid ranking placements are currently active. When commercial placements are activated, commission determines the clearly labelled Promoted position in Recommended, separately from editorial price/value/feature awards and review scores. Rates are compared as contract-confirmed USD payouts per qualified conversion over the first 12 months; unconfirmed percentages are not treated as dollar payouts.

Read the full methodology →

Your side-by-side comparison

Same workload. Different billing rules. Read the scope and task-fit row before comparing prices.

Planned comparison

Compare phone services

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