Reception by ElevenAgents Premium
1000 shared monthly credits: up to 1000 phone-only minutes; web and text usage reduce that capacity. 5 phone numbers; 10 concurrent calls. Automatic booking, summaries, transcripts and recordings. Overage rate differs between official sources; workload totals require confirmation.
Published base price. Your selected workload is calculated separately.
What is included — and what needs checking
- Included usage
- Conflicting public allowances — confirm
- Extra usage
- Rate not established
- Billing basis
- Monthly subscription / usage; quoted terms where notedAnnual price not established; check provider terms
- Provider source
- Published documentation
| Task | Evidence for this plan |
|---|---|
| Capture messages | Provider-stated |
| Book appointments directly | Provider-stated |
| Transfer to your team | Provider-stated |
Provider-stated capability is not an independent test result. Confirm your calendar, routing and plan access.
Offers & perks
No current offer confirmed for this exact plan in our checked sources. Private or account-specific offers may exist. Last research review: Oct 28, 2026.
Software connections and their limits
Provider-documented capabilities; no independent integration test. Booking links, CRM leads, POS orders and guest-data sync do not establish a completed reservation. Confirm your account version, permissions and fees.
| Existing system | Booking evidence for this plan | Function and limits | Evidence |
|---|---|---|---|
| Cal.com | Direct booking documented | Books, reschedules and cancels through one Cal.com account. Requires API key. Service/duration changes require cancel and rebook; connected scheduling replaces Reception rules.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
| Calendly | Direct booking documented | Checks availability and books, reschedules and cancels through one Calendly account. Requires personal access token and caller email; API booking limits can apply. Replaces Reception scheduling settings.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
| Google Calendar | Direct booking documented | Reads staff free/busy and can sync new Reception bookings to a staff calendar. Requires Google authorization; unavailable while Calendly or Cal.com is connected.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
| HubSpot | Booking not established | Adds a conversation summary to the matching HubSpot contact or creates a contact. Requires read/write contacts authorization. Does not establish HubSpot calendar booking.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
Before you subscribe
- Reception is the ready-made SMB product, not the general ElevenAgents builder. Platform customer results and capabilities are not independent results for this product.
- Homepage and Reception-specific billing documentation disagree on overage: Basic $0.40 vs $0.45, Plus $0.32 vs $0.38, Premium $0.22 vs $0.30 per phone minute/credit. Confirm the rate in your subscription before relying on a workload total. The documented pool is shared with web conversations and texts.
- Reception does not currently support HIPAA. Do not use its clinic marketing or the broader platform BAA as permission to process protected health information.
- Google Calendar uses Reception scheduling; Calendly and Cal.com replace parts of it. Check your exact calendar permissions, API access and fallback.
- HubSpot sync writes conversation summaries to contacts; this is not evidence of booking or dispatch in HubSpot.
14-day trial with 30 shared credits and one phone number; the Reception billing guide says no card required and answering stops when trial credits run out. Annual billing is offered; confirm the actual invoice and overage terms.
Phone-only scenarios use the higher documented extra-minute rates as conservative estimates, not confirmed bills. Web and text share the allowance; official rates remain disputed. Taxes, external-system subscriptions and extras are excluded.
Sources and corrections
- Published pricing / product documentation Original provider source · checked 2026-10-28
- Reception-specific billing and credit pool Original provider source · checked 2026-10-28
- Shared credits, phone/web/text consumption and limits Original provider source · checked 2026-10-28
- Reception-specific integration scope Original provider source · checked 2026-10-28
- Reception offering restrictions Original provider source · checked 2026-10-28
Choosing Reception by ElevenAgents Premium
How should I budget for Reception by ElevenAgents Premium?
For Reception by ElevenAgents Premium, budget against answered minutes. 1000 shared monthly credits: up to 1000 phone-only minutes; web and text usage reduce that capacity. 5 phone numbers; 10 concurrent calls. Automatic booking, summaries, transcripts and recordings. Overage rate differs between official sources; workload totals require confirmation. Check any required phone, business-software or connector subscription before treating the displayed amount as your full operating cost.
Which receptionist tasks are documented for this tariff?
Message capture: provider-stated; direct booking: provider-stated; call transfers: provider-stated. These flags do not establish an integration with your particular business system; check the software section and any industry-specific conditions above.
What should I verify before activating this plan?
Reception is the ready-made SMB product, not the general ElevenAgents builder. Platform customer results and capabilities are not independent results for this product. 14-day trial with 30 shared credits and one phone number; the Reception billing guide says no card required and answering stops when trial credits run out. Annual billing is offered; confirm the actual invoice and overage terms.
Compare the scope with Plus, Basic. Re-run the same workload and task; a lower headline price can omit the action you need.
See every documented Reception by ElevenAgents plan · Understand the billing models