Reception AI: plans, pricing & requirements
Self-serve inbound answering and calendar booking from ElevenAgents, with shared usage credits and plan-specific simultaneous-call limits.
Useful to consider when: Small businesses needing call answering, direct scheduling and clear concurrent-call capacity.
What to know before choosing
Workflow and requirements
- Reception is the ready-made SMB product, not the general ElevenAgents builder. Platform customer results and capabilities are not independent results for this product.
- Homepage and Reception-specific billing documentation disagree on overage: Basic $0.40 vs $0.45, Plus $0.32 vs $0.38, Premium $0.22 vs $0.30 per phone minute/credit. Confirm the rate in your subscription before relying on a workload total. The documented pool is shared with web conversations and texts.
- Reception does not currently support HIPAA. Do not use its clinic marketing or the broader platform BAA as permission to process protected health information.
- Google Calendar uses Reception scheduling; Calendly and Cal.com replace parts of it. Check your exact calendar permissions, API access and fallback.
- HubSpot sync writes conversation summaries to contacts; this is not evidence of booking or dispatch in HubSpot.
Trial and commitment
14-day trial with 30 shared credits and one phone number; the Reception billing guide says no card required and answering stops when trial credits run out. Annual billing is offered; confirm the actual invoice and overage terms.
How to read the estimate
Phone-only scenarios use the higher documented extra-minute rates as conservative estimates, not confirmed bills. Web and text share the allowance; official rates remain disputed. Taxes, external-system subscriptions and extras are excluded.
Offers & perks
No current offer confirmed for this provider in our checked sources. Private or account-specific offers may exist. Last research review: Oct 28, 2026.
3 plans in this profile
USD prices; monthly unless otherwise stated. Annual options are labelled separately. Open a plan for its conditions and calculation.
| Plan | Published base | Allowance | Extra usage | Details |
|---|---|---|---|---|
| Basic75 shared monthly credits: up to 75 phone-only minutes; web and text usage reduce that capacity. 1 phone number; 1 concurrent call. Automatic booking, summaries, transcripts and recordings. Overage rate differs between official sources; workload totals require confirmation. | $29Monthly USD | Conflicting public allowances — confirm | Rate not establishedAnnual price not established; check provider terms | Go to provider Plan details |
| Plus275 shared monthly credits: up to 275 phone-only minutes; web and text usage reduce that capacity. 3 phone numbers; 3 concurrent calls. Automatic booking, summaries, transcripts and recordings. Overage rate differs between official sources; workload totals require confirmation. | $79Monthly USD | Conflicting public allowances — confirm | Rate not establishedAnnual price not established; check provider terms | Go to provider Plan details |
| Premium1000 shared monthly credits: up to 1000 phone-only minutes; web and text usage reduce that capacity. 5 phone numbers; 10 concurrent calls. Automatic booking, summaries, transcripts and recordings. Overage rate differs between official sources; workload totals require confirmation. | $199Monthly USD | Conflicting public allowances — confirm | Rate not establishedAnnual price not established; check provider terms | Go to provider Plan details |
Industry suitability, with evidence
All 14 industries reviewed against public sources. These are provider-stated workflows, not independent call-test scores. A general calendar is not a specialist booking system.
| Industry | Evidence level | What is established |
|---|---|---|
| Auto repair & dealerships | Industry mentioned | Reception names this industry and documents general calendar booking; no industry-software booking, room/table inventory or technician dispatch action is inferred.Checked source |
| Hotels & guesthouses | Industry mentioned | Reception names this industry and documents general calendar booking; no industry-software booking, room/table inventory or technician dispatch action is inferred.Checked source |
| Consultants & professional services | Industry mentioned | Reception names this industry and documents general calendar booking; no industry-software booking, room/table inventory or technician dispatch action is inferred.Checked source |
| Real estate & property management | Industry mentioned | Reception names this industry and documents general calendar booking; no industry-software booking, room/table inventory or technician dispatch action is inferred.Checked source |
| Restaurants | Industry mentioned | Reception names this industry and documents general calendar booking; no industry-software booking, room/table inventory or technician dispatch action is inferred.Checked source |
| Hair, beauty & spas | Industry mentioned | Reception names this industry and documents general calendar booking; no industry-software booking, room/table inventory or technician dispatch action is inferred.Checked source |
| Trades & home services | Industry mentioned | Reception names this industry and documents general calendar booking; no industry-software booking, room/table inventory or technician dispatch action is inferred.Checked source |
7 other researched industries
| Industry | Evidence level | What is established |
|---|---|---|
| Dental practices | Not established | No suitable industry-specific workflow established. Reception currently excludes HIPAA/protected health information; clinic marketing is not clinical capability evidence.Checked source |
| Events & wedding venues | Not established | No industry-specific Reception workflow established in reviewed sources; general intake may still be useful.Checked source |
| Fitness & wellness studios | Not established | No industry-specific Reception workflow established in reviewed sources; general intake may still be useful.Checked source |
| Clinics & medical practices | Not established | No suitable industry-specific workflow established. Reception currently excludes HIPAA/protected health information; clinic marketing is not clinical capability evidence.Checked source |
| Law firms | Not established | No industry-specific Reception workflow established in reviewed sources; general intake may still be useful.Checked source |
| Retail & ecommerce | Not established | No industry-specific Reception workflow established in reviewed sources; general intake may still be useful.Checked source |
| Veterinary practices | Not established | No industry-specific Reception workflow established in reviewed sources; general intake may still be useful.Checked source |
Software connections and their limits
Provider-documented capabilities; no independent integration test. Booking links, CRM leads, POS orders and guest-data sync do not establish a completed reservation. Confirm your account version, permissions and fees.
| Existing system | Booking evidence | Function and limits | Evidence |
|---|---|---|---|
| Cal.com | Direct booking documented | Books, reschedules and cancels through one Cal.com account. Requires API key. Service/duration changes require cancel and rebook; connected scheduling replaces Reception rules.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
| Calendly | Direct booking documented | Checks availability and books, reschedules and cancels through one Calendly account. Requires personal access token and caller email; API booking limits can apply. Replaces Reception scheduling settings.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
| Google Calendar | Direct booking documented | Reads staff free/busy and can sync new Reception bookings to a staff calendar. Requires Google authorization; unavailable while Calendly or Cal.com is connected.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
| HubSpot | Booking not established | Adds a conversation summary to the matching HubSpot contact or creates a contact. Requires read/write contacts authorization. Does not establish HubSpot calendar booking.Reception documents all integrations on all plans. External platform subscription/API fees are not established here and need checking. | Original source Checked 2026-10-28 |
Customer evidence
No Reception-specific independent aggregate verified during this product-source launch review; no rating invented.
Checked 2026-10-28. Provider-hosted testimonials and editorial competitor scores are not independent customer ratings.
Search checked: Reception.ai ElevenAgents reviews G2 Trustpilot.
Check the original sources
- Published pricing / product documentation Original provider source · checked 2026-10-28
- Reception-specific billing and credit pool Original provider source · checked 2026-10-28
- Shared credits, phone/web/text consumption and limits Original provider source · checked 2026-10-28
- Reception-specific integration scope Original provider source · checked 2026-10-28
- Reception offering restrictions Original provider source · checked 2026-10-28
Explore other services
Further options to compare, not a performance ranking.
How to evaluate Reception by ElevenAgents
Choose simultaneous-call capacity before the allowance
Reception Basic, Plus and Premium support one, three and ten concurrent calls respectively. A monthly minute or credit allowance does not remove that simultaneous-call limit. Choose capacity for your peak overlap, then inspect the shared monthly usage pool.
Keep phone-only estimates separate from shared-credit usage
The Reception billing guide says calls use one credit per minute, web conversations half a credit per minute and texts one tenth of a credit. The same pool serves those activities. Official sources disagree on overage. Our phone-only scenarios use the higher documented rates: Basic $0.45, Plus $0.38 and Premium $0.30 per extra minute. These are conservative estimates, not confirmed bills; web, text, connector fees, taxes and extras are excluded.
Choose one scheduling model
Use Reception scheduling with Google Calendar free/busy and booking sync, or connect Calendly or Cal.com as the scheduling system. Their API permissions, account limits and changed feature set matter. HubSpot contact notes are a separate after-call workflow.
Is Reception the same as the ElevenAgents platform?
Reception is the configured small-business receptionist product from ElevenAgents/ElevenLabs. General platform connectors, enterprise customer results and BAA eligibility are not automatically Reception features.
Can I calculate a complete monthly bill?
Our calculator provides a clearly labelled conservative phone-only estimate using the higher documented overage rates. Official sources still disagree, and web and text also consume the shared credit pool. Confirm the subscription rate and external-platform costs before treating this as a complete bill.
Does Reception support HIPAA?
Its current FAQ says it does not support HIPAA. Do not infer support from the wider ElevenAgents platform or Reception clinic landing pages.
Does businessAIfinder have a Reception referral code?
No approved code or affiliate link is active here. Reception documents a customer referral-credit programme, but that is different from an accepted cash-commission publisher programme.
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