Fresha · AI Concierge: plans, costs & fit
Phone answering and booking directly inside the Fresha calendar.
Useful to consider when: Salons, spas and beauty clinics already using Fresha.
What to know before choosing
Workflow and requirements
- An eligible Fresha Business account is required.
- Messaging-only AI is a separate non-voice option and is excluded from phone tariffs.
- Confirm staff/service rules, message allowances and the account country currency.
Trial and commitment
Trial or pilot terms were not established in the checked sources; request written terms before subscribing.
How to read the estimate
US AI add-on rate; required business subscription, team size and additional messaging are excluded from a complete total.
1 plan in this profile
USD prices; monthly unless otherwise stated. Annual options are labelled separately. Open a plan for its conditions and calculation.
| Plan | Published base | Allowance | Extra usage | Details |
|---|---|---|---|---|
| Calls & messagingPer-location AI add-on with 200 voice minutes; required Fresha business subscription is separate. | $99.95AI add-on only | 200 minutes | $0.6 / extra minuteAnnual price not established; check provider terms | Go to provider ↗Plan details → |
Industry suitability, with evidence
All 14 industries reviewed against public sources. These are provider-stated workflows, not independent call-test scores. A general calendar is not a specialist booking system.
| Industry | Evidence level | What is established |
|---|---|---|
| Hair, beauty & spas | Named system / native workflow | Native Fresha appointment workflow is documented. Requires the relevant platform account and eligible AI package; check staff, service, resource and cancellation rules.Checked source ↗ |
13 other researched industries
| Industry | Evidence level | What is established |
|---|---|---|
| Trades & home services | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Hotels & guesthouses | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Restaurants | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Law firms | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Dental practices | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Clinics & medical practices | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Real estate & property management | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Auto repair & dealerships | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Consultants & professional services | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Retail & ecommerce | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Veterinary practices | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
| Fitness & wellness studios | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Events & wedding venues | Different industry focus | The checked offer focuses on another industry; this workflow is not established.Checked source ↗ |
Software connections and their limits
Provider-documented capabilities; no independent integration test. Booking links, CRM leads, POS orders and guest-data sync do not establish a completed reservation. Confirm your account version, permissions and fees.
| Existing system | Booking evidence | Function and limits | Evidence |
|---|---|---|---|
| Fresha | Direct booking documented | Native Fresha offer; requires an eligible Fresha account and AI package. Confirm plan access and supported actions. | Original source ↗Checked 2026-10-23 |
Customer evidence
G2 · 4.2/5 · 3 reviews
Scope: Company / platform-wide; not an isolated AI receptionist rating.
Small source sample. Public profile snapshot. Review collection methods and dates vary; read full reviews and responses.
Read the full G2 profile ↗Profile checked 2026-10-23. Public feedback; we have not independently verified purchases. Read complete reviews and company responses.
Trustpilot · 4.8/5 · 7503 reviews
Scope: Whole Fresha platform, including client and business experiences; not AI Concierge alone.
Public profile snapshot. Review collection methods and dates vary; read full reviews and responses.
Read the full Trustpilot profile ↗Profile checked 2026-10-23. Public feedback; we have not independently verified purchases. Read complete reviews and company responses.
Sources are kept separate when product scope, audience or collection methods differ. Platform-wide feedback does not isolate AI receptionist performance.
Check the original sources
- Published pricing / product documentation ↗Original provider source · checked October 23, 2026
- Fresha pricing and required business plans ↗Original provider source · checked October 23, 2026
Explore other services
Further options to compare, not a performance ranking.