Structurely / 21X: plans, costs & fit
Configurable inbound and outbound voice workflows with scheduling, transfers and usage-based activity.
Useful to consider when: Teams prepared to configure and maintain an AI call-center workflow.
What to know before choosing
Workflow and requirements
- Current 21X pricing describes inbound voice; older help articles only describe inbound forwarding. Confirm the actual deployed workflow.
- One token pool covers multiple channels; minimum spend, platform access and implementation must be quoted.
Trial and commitment
Request the current pilot and contract terms in writing.
How to read the estimate
Voice-service usage only. Exact integrations, extra channels, team access and contract terms may change the plan you need.
3 plans in this profile
USD prices; monthly unless otherwise stated. Annual options are labelled separately. Open a plan for its conditions and calculation.
| Plan | Published base | Allowance | Extra usage | Details |
|---|---|---|---|---|
| Small TeamPlatform fee plus token-metered voice, text and email. The advertised voice rate “as low as $0.07/min” is not a complete quote. | Quote requiredQuoted terms | Confirm in quote | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Large TeamPlatform fee plus token-metered voice, text and email. The advertised voice rate “as low as $0.07/min” is not a complete quote. | Quote requiredQuoted terms | Confirm in quote | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Enterprise / Build Your OwnPlatform fee plus token-metered voice, text and email. The advertised voice rate “as low as $0.07/min” is not a complete quote. | Quote requiredQuoted terms | Confirm in quote | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
Industry suitability, with evidence
All 14 industries reviewed against public sources. These are provider-stated workflows, not independent call-test scores. A general calendar is not a specialist booking system.
| Industry | Evidence level | What is established |
|---|---|---|
| Real estate & property management | Named system / native workflow | Google Calendar event creation for lead appointments is documented. Confirm the current inbound Voice scope and property-viewing rules; static availability mode is separate.Checked source ↗ |
| Consultants & professional services | Named system / native workflow | Google Calendar event creation from lead appointment requests is documented; confirm the current inbound Voice package and consultation settings.Checked source ↗ |
12 other researched industries
| Industry | Evidence level | What is established |
|---|---|---|
| Trades & home services | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hair, beauty & spas | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hotels & guesthouses | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Restaurants | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Law firms | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Dental practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Clinics & medical practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Auto repair & dealerships | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Retail & ecommerce | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Veterinary practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Fitness & wellness studios | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Events & wedding venues | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
Software connections and their limits
Provider-documented capabilities; no independent integration test. Booking links, CRM leads, POS orders and guest-data sync do not establish a completed reservation. Confirm your account version, permissions and fees.
| Existing system | Booking evidence | Function and limits | Evidence |
|---|---|---|---|
| Google CalendarReal estate & property management / Consultants & professional services | Direct booking documented | Help documentation describes calendar event creation from conversational lead requests. Confirm the current inbound Voice package and property-viewing rules; static availability mode is only a request, not a calendar sync. | Original source ↗Checked 2026-10-23 |
Customer evidence
G2 · 5/5 · 1 review
Scope: Legacy Structurely lead-nurturing platform; not a direct rating of the current 21X inbound voice offer.
Small source sample. Public profile snapshot. Review collection methods and dates vary; read full reviews and responses.
Read the full G2 profile ↗Profile checked 2026-10-23. Public feedback; we have not independently verified purchases. Read complete reviews and company responses.
Sources are kept separate when product scope, audience or collection methods differ. Platform-wide feedback does not isolate AI receptionist performance.
Check the original sources
- Published pricing / product documentation ↗Original provider source · checked October 23, 2026
Explore other services
Further options to compare, not a performance ranking.