Ooma AI Answering / ReceptionistOoma AI Answering / Receptionist: plans, costs & fit
Two different AI products: basic answering and a quoted receptionist with calendar and routing actions.
Useful to consider when: Businesses using or considering Ooma Office.
What to know before choosing
Workflow and requirements
- The $14.99 answering add-on does not establish the full receptionist booking features.
- Office seats, taxes, carrier fees and extra-minute terms affect the invoice.
Trial and commitment
Trial or pilot terms were not established in the checked sources; request written terms before subscribing.
How to read the estimate
Where an Office package is modeled, one monthly user is included explicitly; additional seats and unestablished overage are excluded.
5 plans in this profile
USD prices; monthly unless otherwise stated. Annual options are labelled separately. Open a plan for its conditions and calculation.
| Plan | Published base | Allowance | Extra usage | Details |
|---|---|---|---|---|
| AI Answering add-on40 voice minutes with basic intake; required Ooma Office subscription excluded. | $14.99AI add-on only | 40 minutes | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Office Essentials + AI AnsweringOne-user Office base plus AI Answering; extra voice usage not established. | $14.99+ one Ooma Office Essentials user | 40 minutes | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Office Pro + AI AnsweringOne-user Pro base plus AI Answering; confirm extra voice minutes. | $14.99+ one Ooma Office Pro user | 40 minutes | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| Office Pro Plus + AI AnsweringOne-user Pro Plus base plus AI Answering; confirm extra voice minutes. | $14.99+ one Ooma Office Pro Plus user | 40 minutes | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
| AI ReceptionistSeparate product with intelligent routing and calendar booking; AI price and base account require a quote. | Quote requiredQuoted terms | Confirm in quote | Rate not establishedAnnual price not established; check provider terms | Go to provider ↗Plan details → |
Industry suitability, with evidence
All 14 industries reviewed against public sources. These are provider-stated workflows, not independent call-test scores. A general calendar is not a specialist booking system.
| Industry | Evidence level | What is established |
|---|---|---|
| Consultants & professional services | Named system / native workflow | AI Receptionist setup names Google and Microsoft calendar scheduling. AI Answering is a different, non-booking product.Checked source ↗ |
13 other researched industries
| Industry | Evidence level | What is established |
|---|---|---|
| Trades & home services | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hair, beauty & spas | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Hotels & guesthouses | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Restaurants | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Law firms | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Dental practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Clinics & medical practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Real estate & property management | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Auto repair & dealerships | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Retail & ecommerce | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Veterinary practices | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Fitness & wellness studios | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
| Events & wedding venues | Not established | No industry-specific AI workflow established in the checked product sources. General call handling may still be possible.Checked source ↗ |
Software connections and their limits
Provider-documented capabilities; no independent integration test. Booking links, CRM leads, POS orders and guest-data sync do not establish a completed reservation. Confirm your account version, permissions and fees.
| Existing system | Booking evidence | Function and limits | Evidence |
|---|---|---|---|
| Google CalendarConsultants & professional services | Direct booking documented | AI Receptionist setup documents Google/Microsoft calendar availability checks and appointment scheduling. The cheaper AI Answering product does not include this scheduling workflow. | Original source ↗Checked 2026-10-23 |
| Microsoft Outlook / 365Consultants & professional services | Direct booking documented | AI Receptionist setup documents Google/Microsoft calendar availability checks and appointment scheduling. The cheaper AI Answering product does not include this scheduling workflow. | Original source ↗Checked 2026-10-23 |
Customer evidence
Trustpilot · 4/5 · 2867 reviews
Scope: Company / platform-wide; not an isolated AI receptionist rating.
Public profile snapshot. Review collection methods and dates vary; read full reviews and responses.
Read the full Trustpilot profile ↗Profile checked 2026-10-23. Public feedback; we have not independently verified purchases. Read complete reviews and company responses.
Sources are kept separate when product scope, audience or collection methods differ. Platform-wide feedback does not isolate AI receptionist performance.
Check the original sources
- Published pricing / product documentation ↗Original provider source · checked October 23, 2026
Explore other services
Further options to compare, not a performance ranking.