GorgiasGorgias AI Agent pricing, plans and requirements
Gorgias AI Agent. Source-backed monthly pricing, usage limits and documented customer-service tasks.
Attributed vendor statements. Exact-plan access and full required costs still need confirmation.
What to know before choosing
Workflow and requirements
A complete monthly price for this workload has not been established from the reviewed sources.
Official product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Usage and commitment
30 outcomes / month · 3 team members.
Published monthly plans are listed separately below. Trial and cancellation conditions still need confirmation with the provider.
How to read Gorgias AI Agent pricing
Gorgias AI Agent belongs in an ecommerce shortlist, particularly when the store’s support work already lives in Gorgias. The important distinction is between a connected app, a human ticket action and an action actually enabled for the AI agent. A name in an integration catalogue is only the first of those checks.
Our reviewed monthly records combine a helpdesk tier with an AI allowance. They are bundle entry fees, not a universal AI-only cost per incoming inquiry. Gorgias also defines automated interactions for billing. Keep that definition, the helpdesk ticket volume and additional app subscriptions separate when comparing it with a builder or an external helpdesk agent.
Before you shortlist this option
- Identify the helpdesk tier as well as the AI subscription.
- Confirm that an installed app’s action is connected and enabled for AI use.
- Check how automation, human escalation and ticket volume affect the bill.
One product at three inquiry volumes
Same 3-member team and applied consumption assumptions. Unknown costs are not zero. Each row selects the lowest reviewed eligible monthly AI subtotal.
| Monthly workload | AI component | Selected plan or gap |
|---|---|---|
| 100 inquiries | Not calculated | Monthly scope or conversion unconfirmed |
| 500 inquiries | Not calculated | Monthly scope or conversion unconfirmed |
| 2,000 inquiries | Not calculated | Monthly scope or conversion unconfirmed |
Questions about Gorgias AI Agent
Does a Gorgias app connection guarantee an autonomous refund?
No. Gorgias documents a separate step for connecting available actions. The specific action, its permissions and the AI configuration still matter.
Why is the Gorgias bundle fee not shown as cost per inquiry?
The bundle and its AI allowance have their own billing definitions. A fixed incoming-inquiry conversion has not been established for our reviewed quote.
Plans & pricing
Monthly commitments only. Each plan has its own detail page and source statements.
| Monthly plan | Base / month | Included usage | Team allowance | Your AI estimate | Workload fit |
|---|---|---|---|---|---|
| Starter + AI — plan details | $40.00 | 30 outcomes / month | 3 team members | Not estimated | No reviewed outcome-to-inquiry conversion. Add your own explicit assumption to model it. |
| Basic + AI — plan details | $90.00 | 30 outcomes / month | 500 team members | Not estimated | No reviewed outcome-to-inquiry conversion. Add your own explicit assumption to model it. |
| Pro + AI — plan details | $550.00 | 190 outcomes / month | 500 team members | Not estimated | No reviewed outcome-to-inquiry conversion. Add your own explicit assumption to model it. |
| Advanced + AI — plan details | $1,430.00 | 530 outcomes / month | 500 team members | Not estimated | No reviewed outcome-to-inquiry conversion. Add your own explicit assumption to model it. |
Your calculation · Starter + AI
- Monthly AI estimate
- Not calculable for this workload and team
- Consumption assumption
- No workload-to-billing-unit conversion established
- Modelled usage
- Not established
- Additional usage cost
- Not established
- 12-month AI budget
- Not calculable
- Full required monthly cost
- Not established
- Setup and first-year cash commitment
- Not established
The 12-month AI budget repeats today's reviewed price and your current workload. It is not a price forecast, annual payment commitment or full first-year quote. Missing required software, channel and setup fees remain unknown.
Published subscription/component price only. Required channels, selected integrations, usage, implementation and external subscriptions are not all priced; no complete quote inferred.
Edit usage assumptions in the comparisonFeatures & connections
These are attributed product-level statements. They do not establish inclusion in this exact tariff, integration depth or tested performance.
Documented tasks
- Answer questions
- Order status / lookup
- Returns & refunds
Support channels
- Website chat
- SMS
- Voice
Named connections
- Gorgias
- Shopify
- WooCommerce
Industry mentions
- Retail & ecommerce
Platform requirement: Official product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Sources & price scope
Product statements and the displayed Starter + AI tariff. Other tariffs retain their own sources on their plan pages. Each statement retains its saved source date. We aggregate vendor documentation; we do not independently test products. Pricing source saved Oct 25, 2026.
Support channels
Website chat, Email, SMS, VoiceOfficial product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Service type
Helpdesk-based AIOfficial product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Industry mentions
Retail & ecommerceOfficial product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Required platform
GorgiasOfficial product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Named connections
Gorgias, Shopify, WooCommerceOfficial product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Documented tasks
Answer questions, Order status / lookup, Returns & refundsOfficial product documentation lists these capabilities or deployment options. Product-level scope; exact-plan access, add-ons, and connection depth require confirmation. Industry entries are vendor mentions, not an independent workflow test.
Included usage
30 outcomes / monthMonthly combined Helpdesk + AI bundle, not the AI add-on alone. Allowance is automated interactions; human tickets have a separate cap. No outcome-to-inquiry conversion assumed.
Monthly base fee
$40.00 / monthMonthly combined Helpdesk + AI bundle, not the AI add-on alone. Allowance is automated interactions; human tickets have a separate cap. No outcome-to-inquiry conversion assumed.
Additional required costs
Published subscription/component price only. Required channels, selected integrations, usage, implementation and external subscriptions are not all priced; no complete quote inferred.
Included team members
3 team membersIncluded team members in this exact tariff; excludes third-party platform seats.
Explore other services
Further options to compare, not a performance ranking.